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FAQ

  • I just received my new Sonoque probe, what's next? How do I start using my device?
    Congratulations! Have your iPhone or iPad ready and get started by downloading the SonoQue app on the iOS store. Turn on the probe by pressing the circle button, you should see the display screen light up. On your iOS device, open Settings and then go to Wi-Fi. Find the Wi-Fi connection from the probe, this will usually start with SS, SN, or some variation of the probe’s serial number. Enter the probe’s serial number in all lowercase as the password for the Wi-Fi, this is located on the back of the probe. Open up the SonoQue app and press the Freeze button to start scanning.
  • What iOS device do you recommend? Can I use my older device?
    Our SonoQue probes will only work with iOS devices that were released in the last 6 years or newer. For iPhones, we recommend iPhone 8 or newer. For iPads, we recommend iPad 6 or newer. We are also offering new iPad 8 models that will work with our probes. Please contact us at Support@SonoQue.com if you would like more information on this.
  • Can I use Android devices with the probes?
    We are currently supporting only iOS devices such as iPhones and iPads.
  • Are the Sonoque probes truly wireless? Do I need to have an internet connection?
    Our SonoQue probes are completely wireless with no laptop connection or wired connection required. The probe emits its own Wi-Fi signal via the chip inside, you will be able to connect your iOS device directly onto the probe’s signal. You do not need an internet connection except to download the WirelessUSG app to operate the probe. We have many physicians using our probes in remote locations with limited internet availability, they all love the convenience and portability of the SonoQue probes!
  • What is the return policy?
    Customers have a 10-day return period in which they can test their probe. You would need to open a return request during the 10-days to meet the deadline. Once the probe is returned back to us, refund will be processed as long as the probe is returned in new condition.
  • Do you offer any regional sales representatives for showing or demo units?
    We do not offer regional or outside sales representatives as we are purely an e-commerce business and can offer these low prices because we handle everything in-house. Our 10-day return policy can be used to demo a unit and see if it fits your specific needs. If it does not work out for you, please do not hesitate to contact us back for return instructions.
  • How do you ship and how long does it take to deliver?
    Shipping is handled same-day and can take up to 3 business days depending on your location. We offer expedited shipping services for $100 and can be purchased during checkout.
  • Do you offer any warranty?
    Yes, we offer a 1-Year manufacturer’s warranty for any issues stemming from the probe itself during the 1-year period. Also, you can purchase the extended warranty up to 2 years. Please see the warranty policy.
  • Do you ship internationally? How do I purchase from outside the US?
    Yes, if you live overseas, you can purchase SonoQue products by wire transfer payment. Please contact us directly to place an order with our sales representative for international orders. You may not be able to purchase from directly on the storefront page.
  • Do your probes capture images and videos?
    You can save images and videos directly onto your iOS device using any of our probes. Images are saved as JPG and videos are saved as AVI. These will store directly onto the “Photos” or “Files” of your iOS device.
  • Where are the images and videos saved? We are a hospital and must follow HIPAA guidelines.
    All SonoQue probes using the WirelessUSG app save all image and video files directly onto your iOS device. No files are stored in any cloud storage of any kind in accordance with HIPAA protocols. You will be able to transfer all saved files from your iOS device to your computer via email, messaging, or wired connection.
  • What do the number of elements present?
    All SonoQue probes have 80 to 192 Elements present inside of them. The elements are special crystal materials called piezoelectrics. These materials produce sound waves when an electric field is applied to them. The number of elements will essentially help determine the imaging quality you will receive on your device. The higher the elements, the more sound waves will be produced thus creating a better overall image.
  • I'm a medical school student. What ultrasound probe should I buy?
    We recommend C3 and L3 for medical education. These are entry level models for those with a tighter budget, but they offer high resolution image to learn ultrasound anatomy. Please check out our promotion for student.
  • I'm looking for an ultrasound for vascular access. Can you recommend the probe?
    The L5N, L5PC or L5P is suitable for vascular access specifically. If you need the color feature, L5PC is ideal. All three probes offer the same frequency of 10 to 14MHz which allows seeing structures superficially.
  • What's different between L5N, L5P and L5PC?
    All three probes are the same frequency of 10 to 14MHz. L5N and L5P are B/W models while L5PC is a color probe. Biopsy guides for various needle depth are included with the L5P and L5PC package. All probes have a Biopsy Assistance software function for in-plane/out-plane needle guideline and automatic blood vessel measurement.
  • I need an ultrasound for preliminary diagnosis in emergency. Which ultrasound is best for me?
    C4PL or C5PL is ideal in emergency environment as these models have convex, linear and cardiac in one probe. The dual head allows for quick exams on the whole body and making fast changes without swapping the probe. Also, the internal Wi-Fi connection allows you to take the ultrasound anywhere with you from emergency fields, ambulances and even bedside. These models offer unparalleled image quality amongst our product line. C4PL, 128 elements, is our entry level dual head, C5PL, 192 elements, is our flagship premium model.
  • What's the best option for MSK practice?
    L5 or L5C(Color) in economy grade is for general MSK scanning in looking at muscles, certain ligaments, nerves and tendons. If you specifically need needle injection, either the L5N, L5P or L5PC is the best options for you.
  • I'm a MD of internal medicine, please recommend the ultrasound for my practice.
    C5 or C5C(color) is affordable ultrasound and is works great for general abdominal scan. You can see the liver, gallbladder, spleen, pancreas, kidneys and abdominal aorta with clear images. If you need the highest grade for better penetration and high definition images, we recommend the C6C color convex ultrasound which offers 192 elements premium probe.
  • I am a veterinarian, can your probes be used on animals? What models do you recommend?
    Yes, our probes are made with the highest standards for human-use thus it is safe and effective for animal use as well. Our most popular model for Veterinarian use is the C5 Convex Probe. The C5 Convex offers great imaging quality and scanning capabilities for pregnant cats and dogs. Please contact support if you have further questions about other animal species.
  • How do I sterilize and clean the probe?
    After each use of the probe, use a lint-free cloth moistened with water or any ultrasound cleaning wipe to remove the ultrasound transmission gel from the probe. Make sure to turn off the probe and wipe the body of the probe down with a sanitized wipe for one (1) minute until visibly clean.
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