Return & Refund
If you are not completely satisfied with your purchase, you can return it to us within 10 days from the date your order was shipped. Original shipping charges are not refundable. Refunds will be processed within approximately 5 to 10 business days after we receive your return. Should you receive damaged, defective or wrong item, please contact customer service immediately, also please return it to us within 30 days from the date your order was shipped.
- Final sale items are non-refundable and cannot be returned for exchange, credit, or refunds.
- We do not offer exchange for any of our products posted online.
How to Return
- Please contact us prior to returning the item you have purchased to receive a RMA number.
- Your package must include the original order invoice. Write the RMA number on the front page of the invoice. Pack and seal your return merchandise securely and mail it to us.
Mail the package to:
Attn: RETURNS (SonoQue)
Irvine, CA 92618, USA
If you have additional questions, contact our customer service team Monday-Friday from 8:00AM-4:00PM PST.