Frequently Asked Questions
Congratulations! Have your iPhone or iPad ready and start by downloading the WirelessUSG app on the iOS store. Turn on the probe by pressing the circle button, you should see the display screen light up. On your iOS device, open Settings and then go to Wi-Fi. Find the Wi-Fi connection from the probe, this will usually start with SS, SN, or some variation of the probe's serial number. Enter the probe's serial number in all lowercase as the password for the Wi-Fi, this is located on the back of the probe. Open up the WirelessUSG app and press the Freeze button to start scanning.
No, we are currently only supporting iOS devices such as iPhones and iPads. We hope to increase support for other OS devices in the future.
Our SonoQue probes will only work with iOS devices made in the last 3 years. For iPhones, we recommend iPhone 8 or newer. For iPads, we recommend iPad 6 or newer. We are also offering refurbished iPad 7 models that will work with our probes. Please contact us at Support@SonoQue.comif you would like more information on this.
Yes, our probes are made with the highest standards for human-use thus it is safe and effective for animal use as well. Our most popular model for Veterinarian use is the C5 Convex Probe. The C5 Convex offers great imaging quality and scanning capabilities for pregnant cats and dogs. Please contact support if you have further questions about other animal species.
We do not offer regional or outside sales representatives as we are purely an e-commerce business and can offer these low prices because we handle everything in-house. Our 14-day return policy can be used to demo a unit and see if it fits your specific needs. If it does not work out for you, please do not hesitate to contact us back for return instructions.
Shipping is handled same-day and can take up to 3 business days depending on your location. We offer expedited shipping services for $100 and can be purchased during checkout.
We ship from our warehouse and engineering facility in Orange County, California. Please expect 2-3 days to receive orders in the Midwest and East Coast.
Customers have a 14-day return period in which they can test their probe. You must open a return request during the 14-days to meet the deadline and all probes must be returned in "New" condition. Once we receive the probe back, our shipping team will examine the probe and process the refund accordingly.
Yes, we offer a 1-Year manufacturer's warranty for any issues stemming from the probe itself during the 1 year period.
We currently only accept wire transfer payments for international customers. Please contact us directly to place an order with our sales representative for international orders. You may not be able to purchase from directly on the storefront page.
After each use of the probe, use a lint-free cloth moistened with water or any ultrasound cleaning wipe to remove the ultrasound transmission gel from the probe. Make sure to turn off the probe and wipe the body of the probe down with a sanitized wipe for one (1) minute until visibly clean.
All SonoQue probes using the WirelessUSG app save all image and video files directly onto your iOS device. No files are stored in any cloud storage of any kind in accordance with HIPAA protocols. You will be able to transfer all saved files from your iOS device to your computer via email, messaging, or wired connection.
All SonoQue probes have 80 to 192 Elements present inside of them. The elements are special crystal materials called piezoelectrics. These materials produce sound waves when an electric field is applied to them. The number of elements will essentially help determine the imaging quality you will receive on your device. The higher the elements, the more sound waves will be produced thus creating a better overall image.
Our SonoQue probes are completely wireless with no laptop connection or wired connection required. The probe emits its own Wi-Fi signal via the chip inside, you will be able to connect your iOS device directly onto the probe's signal. You do not need an internet connection except to download the WirelessUSG app to operate the probe. We have many physicians using our probes in remote locations with limited internet availability, they all love the convenience and portability of the SonoQue probes!
Yes, you will need Ultrasound Gel to do any scanning. Ultrasound sound waves have difficulty traveling through air, the ultrasound gel is used to reduce the air between the contact point and the transducer, reducing the reflection allowing for a clearer image. We are currently offering Sonogel to provide you with your Ultrasound Transmission Gel needs.